Service Agreement

1. Scope of Services

MedBridge provides medical facilitation and coordination services, including: hospital and specialist matching & appointments, care escort and interpretation, itinerary management, visa assistance, transfer arrangements, and follow-up coordination.

The specific scope of services is subject to the package you select (Essential USD 999 / All-Inclusive USD 3,999) and the service contract signed by both parties.

2. Fees & Payment

• Deposit USD 199: covers registration fees and airport/hospital transfers; the matching and booking process starts once it is paid;
• Package balance: paid in stages, with payment milestones clearly listed in the contract;
• Medical fees: charged to you directly by the hospital at its official rates — MedBridge never handles or marks up these fees;
• Third-party costs (visa, flights, hotel, insurance, etc.): reimbursed at actual cost.

3. Refund Policy

• Cancellation before hospital appointment confirmation: full refund of the deposit;
• Cancellation after confirmation but before the trip begins: refund less registration and transfer costs already incurred;
• After the trip begins: handled according to the staged settlement rules in the contract;
• If the hospital is unable to provide the booked service: all service fees received are refunded in full.

4. Rights & Obligations

You shall truthfully provide your medical records and personal information and cooperate with the hospital’s care arrangements. You have the right to check service progress and fee details at any time and to request receipts.

MedBridge shall provide services as contracted, keep your personal information and medical records strictly confidential, and share them with the target hospital only with your consent.

5. Liability Boundaries

Medical care is performed independently by hospitals and medical professionals, who bear responsibility for it. MedBridge does not participate in medical decision-making and makes no promise or guarantee regarding diagnosis or treatment outcomes.

In a medical emergency, please follow the on-site arrangements of the receiving hospital first.

6. Dispute Resolution

Disputes arising from this agreement shall first be resolved through friendly consultation; failing that, they shall be submitted to the people’s court with jurisdiction at MedBridge’s domicile.